Feature Story

Better Together – Part II

Better Together – Part II

By Bill Pilkington In Part One (Great Lakes Banker, June 2024, page 28), I presented facts that led to the carnage that was the “Great Recession” beginning about 2007.  Our free market economy has demonstrated an economic check generally every 10-12 years.  For purposes of our discussion, I will use the “standard” definition of recession…two…

The Rise of Payments Hubs in Community Banking

The Rise of Payments Hubs in Community Banking

By Kristen Jason and Mark Majeske Instant payments represent an opportunity for community banks to meet the ever-growing demands of their customers. However, they have to first think about how they will connect. One such solution that has gained significant traction is the adoption of payments hubs. To explore this trend and its implications for…

Adapting to Serve:  Leveraging Technology to Connect with Financially Underserved Customers

Adapting to Serve: Leveraging Technology to Connect with Financially Underserved Customers

By Brad Tompkins In April, the Federal Deposit Insurance Corp. (FDIC) unveiled a revised economic inclusion plan aiming to advance financial stability by encouraging lending in underserved communities. According to the FDIC website, the second stage of this plan is building household financial stability, specifically by increasing the percentage of households that have access to…

Loan Participations  Plant the Seeds  for Lending Growth

Loan Participations Plant the Seeds for Lending Growth

By Peter Glick When one of your best customers approaches your community bank about a new loan, ideally, you would always be able to say yes. Regulations, however, set limits on how much funding lenders can provide borrowers. Community banks have options however to meet these regulatory requirements and still meet the needs of their…

Why Digital Transformation is Essential for Account Opening

Why Digital Transformation is Essential for Account Opening

By Glenn Bolstad Discover the importance of digital transformation for account opening in the banking industry. Learn how automation, AI and customer experience drive growth and efficiency. In the ever-changing banking industry, where customer loyalty is paramount and competition is fierce, banks are constantly seeking ways to optimize their operations and deliver exceptional customer experiences….

How Positive Pay  Helps Fight Check Fraud

How Positive Pay Helps Fight Check Fraud

By Jason Young Check use has declined for years as consumers gravitate toward faster, more digital transactions. Yet despite the slow and steady phasing out of checks, the financial sector has seen a recent uptick in check fraud. FinCEN reported 680,000 instances of known check fraud in 2022, and those trends continued into 2023, with…

BETTER TOGETHER—Preparing for the Coming Crisis

BETTER TOGETHER—Preparing for the Coming Crisis

By Bill Pilkington “Bill, what are we going to do?” On the phone was my friend, mentor and icon in the industry Donald Mann. With over 50 years in the industry, he has seen it all from Director of Banking in Michigan to frequently sought after consultant. After 40 years of his direction, I instantly…

Painting a Beautiful Workplace Culture

Painting a Beautiful Workplace Culture

By Paul Nunn During the past few, I have created about 30 paintings. Mostly from watching video tutorials and painting along with the artist. I’ve watched hundreds of painting tutorials from several artists. Starting with the GOAT, Bob Ross. The way artists create beautiful paintings is very similar to how great leaders create a beautiful…