Susan Graham is president and chief operating officer of FICS® (Financial Industry Computer Systems, Inc.), a mortgage-software company specializing in mortgage origination, residential mortgage servicing and commercial mortgage servicing software for mortgage lenders, banks and credit unions. FICS has delivered exceptional automation, performance, system support, and value for nearly four decades. Customers save money through a low initial investment, fixed and controllable costs and enhanced productivity. FICS’ software uses Microsoft .NET Framework and provides document management and web-based capabilities as well as the flexibility to choose an in-house or cloud hosting solution. Visit www.fics.com.